Weinmann, Dieter
English Title: CRM - bases and realization by the example of a standard-application
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Abstract
Bearbeitung der Grundlagen zu Datenbanken, DataWarehouse und CRM, sowohl hardware- als auch software-seitig. Beschreibung der Implementierung eines Siebel-Systems auf einer Oracle 8i-Datenbank nahe am Standard. Darauffolgender Vergleich von Siebel 2000 mit mySAP.com CRM
Translation of abstract (English)
Basics of databases, datawarehouse and CRM, in terms of both hardware and software. Description of the implementation of a Siebel system on a Oracle 8i-database close at the standard. Closing with comparison of Siebel 2000 with mySAP.com CRM
| Item Type: | Master's thesis |
|---|---|
| Date: | 2002 |
| Faculties / Institutes: | The Faculty of Economics and Social Studies > Alfred-Weber-Institut for Economics |
| Subjects: | 330 Economics |
| Controlled Keywords: | Kundenmanagement, Düsseldorf / Customer Relationship Management - Kongress & Messe <2000>, mySAP.com, ORACLE 8i, Datenbanksystem, Data-Warehouse |
| Uncontrolled Keywords: | Siebel , CRM |
